Events Customer Service Representative (Training Provided) - Bali, Indonesia

Are you a people person with a passion for creating unforgettable experiences? Eminence Organization is seeking enthusiastic Events Customer Service Representatives to join our dynamic team in Bali! This is your chance to build confidence, enhance your communication skills, and make a lasting impact on our clients and attendees. We offer a supportive environment where you can grow and thrive.

As an Events Customer Service Representative at Eminence Organization, you will be the face of our company, ensuring that every event we organize is a success. You'll handle inquiries, resolve issues, and provide exceptional service to clients and attendees. With our comprehensive training program, you'll gain the skills and knowledge needed to excel in this role.

Bali, with its vibrant culture and stunning landscapes, offers the perfect backdrop for your professional and personal growth. Join us and be part of a team that values your contributions and helps you reach your full potential.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service to clients and attendees, ensuring their needs are met and their experience is memorable.
• Handle inquiries, reservations, and bookings for events, using our event management software.
• Assist in setting up and managing event logistics, including venue coordination and equipment setup.
• Troubleshoot and resolve any issues that may arise during events, ensuring smooth operations.
• Collect and manage feedback from clients and attendees to help improve our services.
• Collaborate with the events team to ensure all aspects of the event run seamlessly.
• Promote our events and company through various channels, including social media and email marketing.
• Participate in our training program to continuously develop your skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with event management software such as Eventbrite or Cvent.
• Basic knowledge of Microsoft Office Suite (Excel, Word, PowerPoint).
• Friendly and approachable demeanor.
• Ability to work both independently and as part of a team.
• Fluency in English and Bahasa Indonesia.

🛠️ Keahlian

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