Customer Service Representative (Onsite - Dayshift)

Are you a dynamic and customer-focused professional looking to make a real impact in a fast-paced environment? Private Advertiser is seeking a dedicated Customer Service Representative to join our growing team in Bali (Canggu, Ubud, Denpasar, Jimbaran). As a Customer Service Representative, you will be the first point of contact for our clients, ensuring their needs are met with professionalism and efficiency. This role offers a unique opportunity to work in a vibrant, international environment while making a tangible difference in our clients' experiences.

Private Advertiser is a leading advertising agency in Bali, known for its innovative approach and commitment to excellence. We are looking for a Customer Service Representative who is not only skilled in customer service but also passionate about delivering exceptional service. In this role, you will handle inquiries, resolve issues, and provide support to our clients, ensuring their satisfaction and loyalty. This position is ideal for someone who thrives in a dynamic environment and is eager to contribute to our continued success.

As a Customer Service Representative, you will use tools like Zendesk, Salesforce, and Google Suite to manage customer interactions and ensure seamless communication. You will also have the opportunity to develop your skills and grow within the company, with potential for career advancement.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat, ensuring timely and professional responses.
• Resolve customer issues and escalate complex problems to the appropriate teams.
• Maintain accurate records of all customer interactions using Zendesk and Salesforce.
• Provide excellent customer service, ensuring client satisfaction and loyalty.
• Assist in the development and implementation of customer service best practices.
• Collaborate with the marketing and sales teams to ensure a seamless customer experience.
• Monitor and report on customer service metrics to identify areas for improvement.
• Stay updated with industry trends and best practices in customer service.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in customer service or a related role.
• Proven ability to handle customer inquiries and resolve issues professionally.
• Excellent communication and interpersonal skills.
• Fluency in English and Bahasa Indonesia.
• Familiarity with customer service software such as Zendesk, Salesforce, or similar tools.
• Ability to work in a fast-paced, dynamic environment.
• Passion for delivering exceptional customer service and making a positive impact.

🛠️ Keahlian

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